Interactive multimedia demonstrations (delivered through CD-ROMs and the Web) make a big impact on purchase decisions. Making customers understand the function and value of your products and services is vital to achieving sales and eliminating customer service questions before they end up in your call center.

Needs-based consumer analysis tools help you focus on the best solutions for your prospects. And Intranets reduce idle time by enabling your sales force to access comprehensive marketing intelligence and documentation faster via self-service tools and remote downloads.